Refund Policy
We want paid exam access to work as described and provide a fair way to resolve genuine purchase problems.
Last updated: July 22, 2026
Requesting a refund
Contact us within seven days of payment with your account email, exam name, payment reference, and a short explanation. Never send a full card number, password, or one-time security code.
When a refund may be approved
Refunds may be considered for duplicate charges, confirmed technical failures that prevented access, or a materially incorrect purchase description. We may review account activity before deciding a request.
Digital content already used
A refund may not be available after a substantial portion of an exam has been accessed, an exam has been completed, or downloadable or review content has been consumed, except where required by law or where the service was defective.
Processing
Approved refunds are returned through an available payment method. Processing times depend on the payment provider. This policy does not limit rights that cannot legally be excluded. Contact support@exampath.online for assistance.